Theodore Roosevelt A Leader Of This Great Nation

Forty-three men have served the United States as the leader of this great nation. This responsibility is not an easy one. In the late 1920s, Mount Rushmore was being planned and the architect decided to include four of the forty-three presidents, then 30 to select from, that have served the United States: George Washington, Thomas Jefferson, Theodore Roosevelt, and Abraham Lincoln. It is clear why George Washington, as the first president, Thomas Jefferson, as third president and author of the Declaration of Independence, and Abraham Lincoln, as the sixteenth president and the president during the Civil War, are forever sculpted into the side of the mountain, but why include Theodore Roosevelt? He only served for eight years, just like most presidents; there weren’t any major wars that occurred during his presidency. Theodore Roosevelt became president when President McKinley was assassinated in 1901 at the youthful age of 43. Currently, Theodore Roosevelt is the youngest man to ever call the White House his home. Most people recognize Theodore Roosevelt as a movie president. Theodore Roosevelt is constantly used as a voice of wisdom or advice in various films and television shows such as The Night at the Museum Series, Citizen Kane, and Newsies. None of these films are violent and all of them are family or child focused. Recently, President Barack Obama as the first black president has inspired filmmakers to surround black presidents with chaos. That, however, is forShow MoreRelated Theodore Roosevelt Essay1657 Words   |  7 PagesTheodore Roosevelt Theodore Roosevelt was a strong leader and ruled with an iron fist as a president. He conquered the frontier and went on to conquer other countries as well. Roosevelt was a born leader. During his childhood he overcame his sickness by exercising and participating in outdoor activities. After Theodore graduated from Harvard he went straight into politics. He began his career as the president of the New York Board of Police Commissioners. Later Roosevelt continued his careerRead MoreTheodore Roosevelt : A Nation Of The Free, Hard Work940 Words   |  4 Pagesis a nation that is founded upon hard work and discipline. In the land of the free, hard work is a necessity in order to truly be successful. The first people in the British Colonies understood this. In order to provide for their families and better their lives, these men and women worked hard on tasks that were presented to them. As time passed a new task presented itself. A call for freedom, and these courageous men and women answered that call with little hesitation. Theodore Roosevelt emulatedRead MoreEssay on President Theodore Roosevelt1062 Words   |  5 PagesPresident Theodore Roosevelt was the outmost incredible president of our nation. He cared about every aspect of our country. He was remarkable, brilliant, and strong. He brought something different to the table of the presidential legacy. His personality, however was like no other, he was an impossible act to follow. He also was impetuous and did not hesitate to work around the regulations to get what he wanted. With the assassination of President McKinley, Theodore Roosevelt stepped up to becomeRead MoreTeddy Roosevelt And The Development Of The National Parks1353 Words   |  6 Pages Teddy Roosevelt and the development of the National Parks 11/30/2014 Nicholas Wittkopp He was the youngest candidate to become president. He was the leader of the progressive movement. He was our twenty sixth president, he served from 09/14/1901 to 03/4/1909. He was a writer of thirty five books. He was New York s thirty third governor. He was a naturalist. He was a war hero in the Spanish-American War. He was a member of rough riders. He trust busted forty corporations. He madeRead MoreWoodrow Wilson And Theodore Roosevelt Essay1463 Words   |  6 PagesAs America approached the 20th century it had achieved great prestige in the world for having a prosperous economy built on free market system. The facets of an American identity mostly revolved around corporate power and stability. The corporations grew at a national scale effortlessly, and within years, international; the United States was following similar footsteps of the British East India Company as an emulation to the western hemisphere. Contracted railroads, lands, and farms were the cruxRead MoreTheodore Roos evelt s Views On The Black Man895 Words   |  4 PagesTheodore Roosevelt is many things; a soldier, nature lover, politician, and author.After watching the videos on Theodore Roosevelt, I found it intriguing on how he was one of the only few presidents to have ever received the Medal of Honor and the Nobel Prize during his lifetime. During which, he had written 35 books and was able to communicate in 6 different languages. Even for a multi-linguist like myself, having the ability to communicate and to maintain the level of knowledge and comprehensionRead MoreThe Presidency Of The United States1401 Words   |  6 Pagesnineteenth century presidents, such as Abraham Lincoln, wielded great power and significantly influenced the future of the United States, many were really just caretakers eclipsed in prominence by various industrialists and robber barons. The modern American presidency was actually the creation of Theodore and Franklin Roosevelt who by different means expanded and strengthened the office of the President of the United States. The Roosevelt family revolutionized how the United States operated and functionedRead MoreThe American Of American Identity Essay1520 Words   |  7 PagesAs America approached the 20th century, it had achieved great prestige in the world for having a prosperous economy built on a free market system. The facets of an American identity mostly revolved around corporate power and stability. The corporations grew at a national scale effortlessly, and within years, international; the United States was following similar footsteps of the British East India Company to emulate it’s exploits in the western hemisphere. Contracted railroads, lands, and farms wereRead MoreEssay Theodore Roosevelt: One of Our Greatest President1718 Words   |  7 PagesTheodore Roosevelt was one of our greatest presidents. He created the FDA and improved the position of the presidency greatly. Before Theodore came to be president, the position of presidency was slow and wasn’t very interesting so he made the executive branch more powerful by starting new reforms and a strong foreign policy. The life of a president is hard. It is full of stress, responsibilities, and a strong dedication the welfare of your country. Theodore had to deal with all of these presidentialRead MoreTheodore Roosevelt And The Progressive Era1392 Words   |  6 PagesBefore 1967, the Twenty-Fifth Amendment was not enacted, so when the Vice President of William McKinley died in November 1899 Theodore Roosevelt won the nomination unanimously. Little did Theodore know that this was the beginning of his rise to the presidency. He campaigned vigorously for McKinley which eventually lead to their landslide victory in 1900. Roosevelt spent six uneventful months as Vice President, as his most notable action was thrilling his supporters with words â€Å"Speak softly and carry

The Navajo People Are The Largest Native American Tribe

The Navajo people are the largest Native American tribe in the United States, now with over 300,000 members. They are native to a large chunk of Southwestern United States, mostly in New Mexico and Arizona, but also partially in Utah and Colorado. It was sometime between 1100 - 1500 A.D. when a distinguishable Navajo culture began to appear. The first Western contact that is known with the Navajo occurred near 1581 - 1583 A.D. Historians believe that the Navajo were relatively peaceful with their new Spanish neighbors. However there were some times over the centuries after the Spanish settlement in which the Navajo fought Spanish settlers to retain their land. The Navajo’s first contact with the United States came during the Mexican American War. The area where the Navajo lived was seen as a strategic area for the United States military. Troops were therefore brought to Navajo land to form treaties with them. Both sides more or less ignored these treaties. Navajo groups and New Mexican settlers would often clash. The United States government began mobilizing troops to New Mexico, and proceeded to establish military bases there. This initially established a precedence that the government could take advantage of the Navajo people. For the most part, the Navajo wanted to avoid any conflict, and the United States government chose to exploit this. Uranium is a naturally occuring chemical element that can be mined from ore in many parts of the Southwestern United States whereShow MoreRelatedNavajo Traditions1573 Words   |  7 PagesThe Navajo Indian Cultural Anthropology The Navajo Indians of the Southwestern United states have a distinct social organization, kinship, and a both traditional and biomedical way that they approach sickness and healing. Their social organization revolves around their community and the Earth. Kinship for the Navajo is matriarchal and they are a pastoral society. The traditional Navajo have medicine men that the tribe goes to for any sickness and healing that needs to be done. The modernRead MoreArizona State Native American Reservations793 Words   |  3 Pageshome to the majority of the Native American population with over 20 reservations. Some of the most notable reservation is the Hopi, whose villages are at the base and the top of three mesas. Other popular tribes in Arizona are the Tohono O’odham nation, San Carlos Apache, White Mountain Apache, Hualapai, Gila River, Colorado River, Havasupai and Kaibab Paiute Tribe (Nevada Indian Commission). Arizona Tribes have been divided into distinct groups, presumably Arizona tribes are associated with at leastRead MoreNavajo Indians See the Importance of Supporting their Families and Communities622 Words   |  3 PagesThe Navajo nation is the largest U.S Indian tribe. It has more than 250,000 people. They are located in Northern New Mexico, a portion of southern Utah, and part of northern Arizona. They first descended from the Apaches, who came from the Pueblos. Their native language is Athapaskan. â€Å"Navajo† came from the word navahu’u meaning â€Å"farm fields in the valley.† The Spanish chroniclers first referred to the Navajos as Apaches de Nabajo’ meaning Apaches who farm in the valley. Then the name was eventuallyRead MoreNative American Tribe : The Tribes Of Now Arizona And New Mexico1190 Words   |  5 Pages Starting in the 1400s, the Native American tribe called the Dineh occupied the territories of now Arizona and New Mexico. In their language, Dineh means â€Å"the people†, in which they call their homeland Dinetah. They got the name Navajo from the Spanish so that they wouldn t get confused with the Apache tribe, for they looked very much alike. The Navajo had a unique lifestyle and focused on art, religion, and farming. 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They gathered plants and nuts to eat, hunted animals for meat, and used the skins to keep warm at night as the temperature in the desert drops to below freezing. As times changed the Navajo adapted their skills to benefit them. TheyRead MoreNative American Traditions And Traditions Of Clothing, Shelter, And Food1118 Words   |  5 Pagesâ€Å"The Navajos did not make war just to steal and kill; they earned their reputation as warriors fighting to protect their lands, properties, and families- and a just cause it was.† The Navajo tribe is one of the oldest and is the largest tribe in the United States and branches from the Apache tribe. Their characteristics and traditions of clothing, shelter, and food are still around today. This tribe is known for their peacefulness and religious beliefs and 0ma ny experts consider their lifestyleRead MoreEssay on Navajo-Hopi Lande Dispute1679 Words   |  7 PagesNavajo-Hopi Lande Dispute When first considering the Navajo-Hopi land dispute as a topic of research, I anticipated a relatively light research paper discussing the local skirmishes between the two tribes. However, my research has yielded innumerable volumes of facts, figures and varying viewpoints on a struggle that has dominated the two tribes for over 100 years. The story is an ever-changing one, evolving from local conflict to forcible relocation to big business interests. The incredibleRead MoreThe Navajo Ways of Life1199 Words   |  5 PagesNavajo Way of Life Kathleen E. St.Cyr ANT101 Jeffrey Ratcliffe July 16, 2012 â€Æ' Every culture has a primary mode of subsistence that makes them unique. Among the Navajo culture their primary mode of subsistence are pastoralists. Pastoralists have an impact on different aspects with in the culture. The aspects that I will be discussing will be the Navajo’s beliefs and values, sickness and healing, kinship, and their social organization. â€Å"Pastoralists are those who regularly move in search

Discuss the Impact of Information and Communication free essay sample

Therefore one needs to read intensively and extensively in order to address a specific topic or assignment. In this regard, we now look at how far rather to what extent has the emergence and use of Information and Communication Technology affected academic writing among the academia. The rapid increased in the use of computers, the Internet, electronic resources, databases and the World Wide Web in all aspects of human activities including the most important education and information processing and retrieval has become a very promising and vital component of the enabling structure for libraries and users at large.Information Communication Technology is basically an electronic based system of information transmission, reception, processing and retrieval, which has drastically changed the way we think, the way we live and the environment in which we live. Sits are increasingly playing an important role in organizations and in societys ability to produce, access, adapt and apply informa tion. They are being heralded as the tools for the post-industrial age, and the foundations for a knowledge economy, due to their ability to facilitate the transfer and acquisition of knowledge (L. A. Gondola 2005).It must be pointed out however that Education is a very socially oriented activity and quality education has traditionally been associated with strong teachers having high degrees of personal contact with learners. The use of CIT in education lends itself to more student-centered learning settings and often this creates some tensions for some teachers and students. But with the world moving rapidly into digital media and information, the role of CIT in education is becoming more and more important and this importance will continue to grow and develop in the 21 SST century.In many respects the work of academics has been facilitated by Information and Communication Technology (CIT). First, not only is the information available increasing, it is also much easier to access it (literally from the researchers desk). Michael Ninetieth 2001 ) He further wrote that the COED report comes to the conclusion that CIT has increased researchers ability to access information by supplying them with increasingly powerful tools at decreasing cost, thus enabling new ways of working and has, (o)n the whole, significantly improved the efficiency of information-based work. (COED 1998, 1999) With regard to the way the new information space is structured, Hitchcock et al. (1997, 2) point at the convenience of electronic links which can be followed in an instant and will prove to be orders of magnitude more productive for the seer than hyperlinks in print. In particular in the text-oriented disciplines, the availability of full-text resources is highly appreciated. Second, E-mail and other CIT tools certainly enhanced the efficiency in contacting people, in particular among groups of researchers, but also in establishing first-time contacts or in renewing relationships.In particular, the asynchrony of E-mail has p roven to be very advantageous if compared to the telephone. At this point, there are certainly a number of problems, e. G. Network reliability, stability of the computer hard- and software, incompatibilities between efferent file formats, all of which lead to frustrating additional work, etc. In an optimistic view, however, these problems should soon vanish. Emitter predicts that as soon as media discontinuities are eliminated, academic work will be more efficient and lead to important competitive advantages (1 996, 76, translation MN; skeptical Leslies 1996).There is, however, not only a pessimistic view with regard to the prospect of compatible and stable soft- and hardware, but also principled opposition to the view that CIT use leads to more efficiency. First, Hutchins argues that the use of the physical setting in which work occurs is a key to successful co-ordination of joint intellectual activity (1 995, quoted by Pinhole et al. 1997, 33). Hence (c)hanging the circumstances may undermine the effectiveness of the collaborative process by introducing new demands that result from loss of physical setting. (ibid. ) While under normal conditions, tacitly shared information would be taken for granted, the need to communicate this in a cyber- environment respectively the loss of these tacit cues may mean that collaborators users are at greater risk of losing common ground (ibid. ) and once be less efficient due to misunderstandings and the need for extra time of communication. Second, the considerable increase in information available at each scientists desk may also be overwhelming. While it seems reasonable to argue, as we will do below (2. ), that more comprehensive input might lead to at least different, perhaps even better results, there is also the filtering or selection problem. FRRÂ ¶Welch (1996, 10) argues that the effects of data banks and computer networks will entail not an unburdening but rather a further intensification of the flood of (redundant) information (and thereby an increase in information frustration), not least of all due to the greater visibility of the information flood. For sure, there will be technological fixes to the problem in the future, e. G. Newborns or intelligent databases, but even the configuring and managing of these tools will cost time. Furthermore, too much inter-linked information may also lead to distraction (surfing around). This is not to say that distraction and browsing may not lead to new and surprising insights, but it seems fair to say that there is a certain tendency of the new medium to seduce to inefficient time management. Rosenthal (1998) writes that we are already running in too much duplication: hyperlinks now take one in circle; hours spent in front of screens; . I would be first to admit that my research, teaching and professional (not to mention personal) communication has been revolutionized in the past two-three years, but I would suggest that there is a danger of it taking over completely The danger is that we may soon reach saturation point. Third, we have to acknowledge technology-related costs, e. G. The time spend on learning how to master the technology. Unfortunately, it seems, that this is not at all a one- mime-investment, but a continuous process with no ending as soft- and hardware keeps changing at short intervals.Fourth, much of the work that was outsourced in the days of the old typewriter, in particular the formatting of articles, is now increasingly done by the scientists themselves and not by the publishing houses any more. There may be a number of academics who do this quickly and easily in their intellectual wait loops, but others seem to spend quite considerable time on this new and demanding task, thus having less res ources for the genuine intellectual work. In general economic theory, t is all but clear whether information technology enhances productivity (Service et al. 999, 127 Of online manuscript). The empirical study carried out by Rimier (1996) seems to confirm this conclusion for academic work, too: The electronic version was used for a significantly longer period of time than the printed version, but also that utilization was less systematic. The choice of medium had little influence on the ability to reproduce the contents correctly. Thus, the popular belief that electronic information systems, in particular hypertext, are generally more efficient was not confirmed.In a study on the impact of automated library services and usage on students academic performance in Nigerian universities conducted by Ongoing Blessing Assai -? jubbah, where students academic performance were examined with regard to use of automated electronic information services, the following were some the outcomes of the research: * Having pre university compu ter literacy did not account for better academic performance * Students who made use Of automated library serves were better exposed to academic materials and performed academically better than those who did not make use of the services of tan automated library.The same research revealed that the majority of the users agreed that there is a significant relationship between educational academic exposures with the use of the automated library services, and they were satisfied with these automated electronic library services. However, the major constraints identified by the respondents were slow internet speed, access and automated library facilities are not up and running at all times to meet the varied time students prefer to browse the internet.The research recommended institutions to enlarge their internet bandwidth and make it available anytime of the day or night when the students are free to make use of it. According Margaret Honey et al each technology is likely to play a different role in students learning. Rather than trying to describe the impact of all technologies as if they were the same, researchers need to think about what kind of technologies are being used in the classroom and for what purposes.Two general distinctions can be made. Students can learn from computers-?where technology used essentially as tutors and serves to increase students basic skills and knowledge; and can learn with amputees-?where technology is used a tool that can be applied to a variety of goals in the learning p rocess and can serve as a resource to help develop higher order thinking, creativity and research skills.Information and Communications Technology has thus influenced significantly the quality and accessibility of academic materials for virtually any discipline due to the existence of electronic libraries on the internet. Scholars are therefore able to interact, research and communicate with minimal or no cost at all on various subjects of interest.Let us take for instance distance education learning aerogramme, students are able to interact with both their colleagues and instructors or tutors with ease and manage to get the quality education which otherwise would require huge sums Of money and resources to acquire and achieve. The immense and readily available literature on the World Wide Web (internet) makes it easier for both instructor or tutors and the students themselves to contrast and compare with others that are better placed in acquiring skills on how to write quality and standard academic papers.Notably, in general the malleable nature of electronic text has made the hysterical process of composing more elastic in that writers are quicker to commit thought to writing and to reorganize content because it is easier to make changes on the electronic screen (Abdullah, Meridian Haiti 2003) unli ke the old methodical and rigid way of composing academic papers in the academia. However it is important to look out and watch the tendency towards playfulness in e -? communications.That is we have to look out for the informality of email communication with regard to the traditional norms governing the form of official letters that writers have to deal with (Abdullah, Meridian Haiti 2003). On the other hand, the online domain has also substantially increased opportunities for collaboration in writing. The ease with which information or literature can be gathered makes Information and Communication Technology (CIT) a good catalyst and more so a tool by which students at university level are able to produce standardized and quality academic papers.

Xiamen Airlines company

Introduction The main purpose of this paper is to critically evaluate the value created concepts within Xiamen Airlines company. This concept will be considered with the help of service marketing triangle to assess people, processes, and physical evidence that are involved in creating and delivering added value to customers.Advertising We will write a custom report sample on Xiamen Airlines company specifically for you for only $16.05 $11/page Learn More In this respect, it is necessary to indentify how Xiamen Airlines adapts its organizational framework for created values for customers and meeting their needs. The data collection will help to define the main peculiarities of the company’s organization, including their objectives and mission. In addition, secondary data collection will contribute to defining the effectiveness of the CRM strategies implemented for values created for customers, including processes, people, and physical evidence as w ell as Marketing Strategies Triangle. The findings explain the advantages of the training programs introduction and the role the interior and exterior facilities in creating and delivering values. In the end of the paper, recommendations and conclusions will be provided to understand the importance of the introduced strategies and approaches aimed at improving added values. The Concept of Added Value The process of creating customer value is now perceived as the key method for gaining competitive advantage (Christopher, Payne, and Ballantyne, 2002, p. 102). Nevertheless, despite the increased attention to this phenomenon of strategic management and development, there is no particular agreement among managers and theorists concerning what aspects and concepts are included into the notion of ‘customer value’. Christopher, Payne, and Ballantyne (2002) believe that this concept is made up of the following chief components: determination of company’s potential for cre ating the value, understanding what values a company provides to customers, and assessing which value can be created and delivered to customers in future for sustaining a competition. In order to avoid service marketing myopia, businesses should be more concerned with customers’ needs and preferences. Managers should be aware of the aspects and features customer pay attention to while buying a particular product or services and these features are constantly changing in the course of time (Baker, 2006, p. 130). Hence, this area of marketing should be taken into deepest consideration because of it influences the formation of global perspectives. The Concept of Services and Services Marketing Today, service marketing is acquiring great significance in the developed economies due to increase of competitive advantages and promotion of the globalization and integration processes (Bruhn and Georgi, 2006, p. 6). The leading international companies have taken the course on improving s ervice marketing industry, placing an emphasis on customer satisfactions, customer services, and service quality (Hoffman et al. 1999, p. 16).Advertising Looking for report on business economics? Let's see if we can help you! Get your first paper with 15% OFF Learn More In this respect, the global business perspectives are closely associated with customer relationship management, or CRM, that is oriented on meeting customers’ needs, introducing innovative technologies and strategies, implementing programs, and making a shift to a customer-centered strategy. Background of Xiamen Airlines Xiamen Airlines company was founded in 1984. It is considered to be the first Chinese airlines that are carried out on a commercial basis (Xiamen Airlines, 2008). This corporate strive to capture the leading positions in innovating and meeting the highest management standards. Being specialized predominantly in cargo transport and domestic passenger flights, the company aims to promote service marketing strategies and reform its positions and attitudes to customers. Xiamen managers believe that hospital services should take into account event the least important minutiae to satisfy their customer’s needs – from birthday parties to passengers to special programs on holidays (Xiamen Airlines, 2008). It is also worth saying that Xiamen International Airport greatly contributes to meeting the above-established goals and objectives. Particularly, the company provides great exterior and interior facilities, including domestic and international transport services, as well as other commercial properties, such as domestic books, health care products, information services, and suchlike (Business Scope, 1996). In whole, the company’s philosophy is narrowed to â€Å"creating a top-class airport service enterprise, implementing ‘customers-first’ operating guidelines, providing the company’s clients with unmatched services and g enerating the best returns for the company shareholders† (Company Profile, 1996). Main Body Aims and objectives Aims The aim is to critically analyze the application of the value creation and delivering concepts within the Xiamen Airlines through the concept of People and Service Marketing Triangle. Objectives To review and critically evaluate the literary sources concerning creating and delivering added value to customers. To critically evaluate the theoretical frameworks that are specifically connected to Service Marketing Triangle; To analyze the process of value creating and delivering as implemented in Xiamen Airlines, focusing on People, Process, and Physical Evidence. Once all previous research have been conducted, it will be imperative to assess the effectiveness of values creation strategies in delivering added value to customers with regard to existing models and with regard to the ones provided by Xiamen Airlines. Methodology The research design will be aimed at c ritically evaluating the main aspects of added values trough such the concepts of People, Process, and Physical Evidence and the basic elements of the Service Marketing Triangle.Advertising We will write a custom report sample on Xiamen Airlines company specifically for you for only $16.05 $11/page Learn More Research Design For a more advanced and detailed research, a case study approach is preferable to introduce as it significantly improve the finale results, making them more valid and reliable. According to Gerring (2007), case study research design relies on number of cases involved, number and characteristics of variables the case exploit, and origin of locations (p. 27). In this respect, the following methodology seeks to discuss company’s organizational structure, its philosophy, employee programs as well as how it influences the effectiveness of the customer services and relationships (Dibb and Simkin, 2001, p. 7). Secondary Data Seconda ry data will provide us with all necessary information on major theories and concepts implemented within Xiamen Airlines service management. While discussing theoretical material on creating and delivering added value, it will be possible to better understand the main advantages and disadvantages of polices implemented within the company as well as the way the affect the overall situation in the sphere of service marketing. Assessment of the essentials of the service marketing triangle will provide a more explicit picture on the service framework implemented by the company concerned. Beside the Internet sources will also be used to find more empirical information and statistic connected with customer rate and needs. Findings and Analysis It is obvious that services companies should introduce specific training programs and create a favorable climate for their staff in order to educate and update their knowledge on the recent changes in the sphere (Kapoor, n.d., p. 41). More important ly, services industry should direct efforts and resources for putting together people, strategies, and technology for generating an improved level of customer services and satisfaction. In this respect, considering service marketing triangle and Marketing Mix strategies incorporating such elements as People, Process, and Physical Evidence to understand how these elements contribute to adding and delivering value to customers. Concept of ‘People’ in terms of Providing Quality Services It should be stressed that external elements of the marketing mix is sometimes difficult to control due to constant reshaping the target market. Therefore, before working specific strategies in the field of quality service management, it is necessary to understand the major challenges of external environment, which is less predictable than the internal one. Many organizations, and Xiamen Airlines, assemble specialists to gather and assess the environmental information and scan the situation at the target marketing.Advertising Looking for report on business economics? Let's see if we can help you! Get your first paper with 15% OFF Learn More When it comes to analyzing the concept of people, one the elements the Services Marketing Mix, one should take into consideration such concepts as employees’ competence, reliability, courtesy, communication, security, credibility, and understanding the basic customers’ needs and tangibles (Baron, Harris, and Hilton, 2009, p. 190). In other words, the main task of the service sphere is to fill in the gap between customer experience and expectations. Due to the fact that customer can also be considered as producers of services, they also influence on altering and creating programs directed at improving organizational performance. Hence, according to Baron, Harris, and Hilton (2009), the basic function of customers involves not only attracting clients but also maintaining and developing long-lasting relationships (p. 192). This conception is encaged within the concept of customer loyalty that also touches upon such issues as competitive advantage and reduction of customer defection. Taking into consideration all aspects of the element concerned, all the participants of the marketing triangle – customers, employees, and managerial – are all involved in forming, creating, and delivering value to customers who, in their turn, make their contribute to creating better values. Explaining the Concept of ‘Process’ Though services industry is more connected with delivering intangible products, these products are directly dependent on the material culture established within an organization. Nevertheless, all tangible objects and material cultures are aimed at providing high-quality services. All these explanations are attached to the concept of process, being integral element of the services marketing mix. Being an element of the marketing strategies mix, process refers to the methods and techniques with the help of which services are provided. Hence, this component deals directly with customer services and product management before , during and after the product consumption (Lancaster and Massingham, 2010, p. 510). It should also be stressed that â€Å"elements of process differ according to, for example, the particular service product, the need and wants of customers and competitor and cost considerations†( Lancaster and Massingham, 2010, p. 510). In this respect, the decisions made toward the improvement of the chain of production and delivering services within the organizations are also of great importance for managers. The Concept of ‘Physical Evidence’ There is a close connection between the concept of physical evidence and physical environment that is designed specifically for providing higher quality services. Due to the fact that Xiamen Airlines are mostly focused on providing services to customers, they should develop more person-oriented strategies where all elements of equipment enhance customers’ comfortable conditions. In this respect, introducing greater possibilities t hrough building effective exterior and interior facilities is another method for adding and delivering value to customers. This notion is included into the concept of physical evidence. To enlarge on this issue, physical infrastructure of airline industry and other services industry includes decoration, furnishing, lighting, passenger seats. These are the main elements of the co-called ‘servicescape’ (McCabe, 2008, p. 131). Physical evidence can be considered as one of the orientation concepts contributing to customer’s needs and expectations (Bowie and Buttle, 2008, p. 15). Everything from facility design to employment dress and guarantee point out company’s philosophy and goals that are directed at attractive a wider target audience. With regard to the above-presented, physical evidence within the services marketing mix stems directly from the intangible nature of the services. In this respect, the need for physical evidence is also explain within the co ntext of promotion. From marketing viewpoint, promotion should develop a message and kind of presentations that makes a particular service more ‘tangible’ (Ennew and Waite, 2006, p. 179). Interestingly, the more successful forms of promotion will be for tangible items, the more chances to attract customers. Hence, Xiamen International Airport has introduced a number of Shopping and Dining services enabling the passengers to visit duty-free shops providing a great range of tobacco products, cosmetics, perfumes and international brand-name luggage, watches, and specific local product (Business Scope 1996). In order to enhance interaction between the service providers and the customers a focus should also be made on telecommunication technologies that guarantee remote service control if it is impossible to establish face-to-face communication immediately. This is especially significant when we are talking about Xiamen Airlines services, particularly about communication on the plane board. A valuable contribution will be the establishment of connection between the flight attendant and the passengers via specific devices established near the passenger seats. The Value Creating Strategies of Xiamen Airlines Job and workplace design Xiamen Airlines realizes that the success of the company’s service directly depends on the availability and quality of services being provided. It should be stressed that a customer also influences each single stage of marketing planning process. So, before considering the development of marketing relations, including customer care, it is also imperative to define the connection between quality and customer care as well as between customer services and customer care. Realizing the competitiveness of leading international airlines companies, Xiamen Airlines realizes that one wrong step can derail their smooth transition to an advanced level of services. The company’s managerial staff also realizes that a ‘s ervices recovery’ process is quite sophisticates the lost reputation is not that easy to restore. One of such strategies, the company does its best at meeting the growing customers’ demand in better qualities and responsiveness of the staff. While establishing new routes and supporting tourism and hospitality, the company hopes to attract more clients (Routes Asia, 2011). Managing cultural diversity Despite the fact that Xiamen Airlines specializes predominantly in domestic passenger flights and cargo transportations, cultural diversity issues are also taken into careful consideration. Due to the fact that company strives to meet the international standards of quality, the managers introduce cultural issues to human resources management strategies. They realize that Xiamen’s hospitality market is still in short demand due to absence of effective activities and philosophies aimed at improving cross-cultural communication (Company Profile, 1996). In order to ensur e great performance of the service staff and make it more culture-oriented, the Xiamen government plans to introduce advanced procedures and technologies while dealing with passengers during the flight. Such an introduction will play a significant role in motivating the personnel and making customers continue using Xiamen services. Conclusion Each company striving to enter the international area and sustain a competitive advantage should get ride of stereotypes concerning existing marketing concepts because each particular organization should develop its unique plan of penetration. Despite that, the concept of quality, availability, and hospitality will remain common for the entire field of service industry irrespective of specialization. Managers should realize all challenges that will have to meet while being involved in service-customer relationships. In the case with Xiamen Airlines, a critical analysis of service marketing has revealed that a particular emphasis should be made on strengthening the Services Marketing Mix Triangle incorporating all goals and strategies of creating and delivering values to customers. Taking closer consideration to People, Process, and Physical Evidence, Xiamen managers will be able to meet the ongoing demands of their clientele and improve the service sphere in terms of quality and availability. In addition, the company should focus on current trends on globalization and internalization to consider the main difficulties in cross-cultural communication. Finally, much attention should be paid to the improvement of exterior and interior facilities because services are under direct influence of material products creating the necessary environment. Reference List Baker, R. J. (2006) Pricing on Purpose: Creating and Capturing Value Hoboken, New Jersey: John Wiley and Sons. Baron, S., Harris, K., and Hilton, T. (2009). Services Marketing: Texts and Cases. Houndmills Basingstoks, Hampshire: Palgrave McMillan. Bateson, J.E.G. (1992). Managing Services Marketing: Texts and Cases. London: Dryden Press. Bateson, J.E.G., Hoffman K.D., Wood, E. H., and Kenyon A. J. (1999). Managing Services Marketing. 4ed. Mason Ohio: Thomson South-western. Bowie, D., and Buttle, F. (2008). Customer Relationship Management: Concepts and Tools. Oxford: Elsevier/Butterworth-Heinemann. Bruhn, M., and Georgi, D. (2006) Services Marketing – Managing the Service Value Chain. Essex UK: Prentice Hall. Business Scope (1996). Xiamen International Airport, Co., Ltd. Web. Christopher, M., Payne, A., and Ballantyne, D. (2002). Relationship Marketing: Creating Stakeholder Value. Oxford: Elsevier Butterworth-Heinemann. Company Profile (1996). Xiamen International Airport, Co., Ltd. Web. Dibb, S. and Simkin L. (2001). The Marketing Casebook: Cases and Concepts. 2nd ed. London. Ennew, C., and Waite, N. (2008). Financial Services Marketing: An International Guide to Principles and Practice. Oxford: Butterworth-Heinemann. Gerring, J. (2007). Ca se Study Research: Principles and Practices. UK: Cambridge University Press. Kapoor. (n. d.) Service Marketing: Concepts and Practices. US: Tata McGraw-Hill Education. Landcaster, G., and Mssingham, L. (2010). Essentials of Marketing Management. US: Taylor Francis. McCabe, S. (2008). Marketing Communication in Tourism and Hospitality: Concepts, Strategies, and Cases. Oxford: Butterworth-Heinemann. Routes Asia. Changi Welcomes Inaugural Zhengzhou – Singapore Service (2011). Routes Online. Web. Xiamen Airlines (2008). Xiamen Airlines. Web. This report on Xiamen Airlines company was written and submitted by user Keaton Durham to help you with your own studies. You are free to use it for research and reference purposes in order to write your own paper; however, you must cite it accordingly. You can donate your paper here.

The Effects of Communication on Children of Divorced Families Essays

RUNNING HEAD: The Effects of Communication on Children of Divorced Families. Term Paper The Effects of Communication on Children of Divorce Tonya Duran New Mexico State University-Carlsbad The effects of interpersonal communication skills between divorced or separated parents on children, is very important to most of society because most people have divorced parents or have family members that are. Everyone knows someone who has dealt with divorce in their family and it effects all children involved and people involved with those children. Unfortunately, it is an ever growing situation in the United States. It is important for the parents and all involved to communicate productively to help the children grow and have good communication skills themselves. The effects of communication barriers can be very detrimental to childrens social skills and their capabilities to function productively is many situations they may encounter later in life. When families are facing divorce or have decided divorce the situations before can already be hurting the child, but what comes after can affect them more. It is important for the parents involved to put their personal feelings aside and try to have a professional like relationship. It is hard enough for children to deal with divorce, the change of family living, way things are ran in the household, people living in the home or maybe even moving to new cities etc. There are a lot of changes that occur and it is very stressful for all involved but hardest normally on the children that are involved. Sometimes the situation before is not better and actually after the parents are divorced the relationships can prosper. Sometimes one parent becomes distant then the other or absent completely, but for the sake of the child it is most important for both parents to continue in the childs life and to keep the communications lines open. The communication between the parents and the children are very important for success of good relationships to continue. When there is bad communication it can cause on parent to become favored or bad mouthing the other the child which can lead the child resenting the parent that is saying bad things about the other parent. It also may affect the childs relationship with that parent that is being talked bad about. A child's relationship with his or her parents following a divorce is critical to the child's adjustment. Although the distress of not being with both parents is one of the most painful parts of divorce, it is the continuing relationship that children have with their parents that is essential to their long-term adjustment. This highlights the importance of not criticizing the other parent in front of the child (Foulkes-Jamison. 2001). Putting down or talking bad about the other parent is not healthy for the child. Children tend not to tell you when they are angry, resentful, confused, hurt or depressed. Instead, they reflect their problems through their behavior -- acting out or perhaps turning inward in ways that you have not experienced prior to the divorce.(Sedacca, 2012) The child can become angry, confrontational, depressed and can cause the child to become withdrawn. Many times when the parents do not communicate the kid is more affected then the parents even if they may not see it. The child may hide it from the parents and keep all the hurt inside. They may also try and use one parents against the other to get what they want. The parents will sometimes compete for the childs love and attention. They may use the style of competing I win, You lose. The competitive style involves great concern for your own needs and desires and little for those of others (DeVito, 2012). With this the parent is more concerned about winning and their own feelings or need to win then the childs feelings and needs. They just want to beat the other parent. It is a sad cycle that happens to often, where one just wants to win and doesnt care about those involved or the outcomes of their actions. It is important that the parents communicate to one another, about grades, school, doctors appointments, sports, friends, any problems they are having adjusting or just their changes in personality. One good idea

Benefits of Tuition Reimbursement Essays

Benefits of Tuition Reimbursement Essays Benefits of Tuition Reimbursement Essay Benefits of Tuition Reimbursement Essay | Benefits of Tuition Reimbursement| | Latoya Freeman| | 3/17/2011| Benefits of Tuition Reimbursement Programs I am here to inform you on why adding tuition reimbursement for bachelor’s degrees in business and communication will benefit our company. Since the company has already approved a budget for this expansion, and financial costs are of no concern, we should put this program into action. I think this program will be very beneficial to our company. I believe this program will open up a whole new world of opportunities for our employees. People who earn their degree have more professional opportunities than those who don’t. They are open to a wide range of different careers, they have a higher earning potential, and this program will benefit our company. In today’s economy it is very hard to find a decent paying job without a college degree. The cost of living is on the rise and minimum wage is just not a valid source to provide for a comfortable living. We are always stressing to our employee about how much we value them and care about their well being. Why not help to provide them with the opportunity of a lifetime. It is the dream of many of our employees to obtain a college degree, but because of different circumstances, they are unable to fulfill that dream. We have a lot of hard working individuals who have the potential to grow within our company and the thing that is holding them back is their lack of education. By offering to help with the expenses of tuition and books will show our employees that we are aware of their potential and we care about their success and the success of the company. This benefit will encourage those employees who have the desire to further their education do so and thus providing a loyalty to our company in appreciation. It is no secret that those who earn their degree have more professional opportunities available to them. We can’t expect all of our good workers to remain with our company with low pay. Some of our employees are enrolled as college students and earning their degree already. Do we really want to risk losing a dedicated worker to another company because they can’t see any future growth with our company? If we offer this benefit to our employees they will able to live a successful life just like the rest of us. They will have the opportunity to become a supervisor, a manager, and maybe even President one day. I don’t think we should deny our workers this opportunity, especially if we have room in the budget to cover it. This would seem a bit selfish on our part. Some may think that offering this program will eventually cause the company to spend more money. But I believe that paying for our current employee’s tuition will save the company money. If you think about the money that will be spent to hire a new employee with the degree that our experienced employee is trying to obtain, you will eventually spend more time and money on the new hire. They will need to be trained and that costs time as well as money. Whereas, our employee that is earning their degree can have the opportunity to obtain extra training while they are still in school. Let’s think of the positives here, we will provide our employees with the opportunity to work, earn their degree, and receive on the job training for future promotions. One of the main reasons that people make the choice to further their education is to increase salary potential and advancement in their careers. Individuals who go that extra mile to obtain their degree are rewarded with exceptional employment opportunities. If we offer assistance for those who want to explore the business field, it will give our company a major boost as opposed to our major competitors. In most cases a business degree is required for executive and senior management positions. Some companies will not even want to look at an applicant’s application if they didn’t have a degree in business. (businessmajors. about. com †º †º MBA Program Information) There are many different types of employment opportunities available for those who hold a business degree. Think of all of the wonders this could add to our business. Many business programs offer an education in general management along with a more specialized curriculum. This form of education is relevant to all industries and sectors. It will be valuable regardless of the career that is chosen after graduation. The different jobs that are able to be performed by an employee who has a business degree are endless. They can perform many jobs in human resources, operations management, accounting, marketing, etc. In this case, we can’t lose. We will have the opportunity to have an employee that is well rounded. They can perform operational duties as well as business and other human resource tasks. Overall, I believe this program will benefit our company as a whole. We won’t have to waste money to hire new people to take care of any business that we may have because we already have a qualified person with a business degree. By providing our employees with this benefit we will have more educated employees. Employees that take advantage of tuition reimbursement tend to stay with their company longer. This establishes loyalty between employer and employees. Another advantage of offering tuition reimbursement is that the company will be given a tax deduction. Up to $5,250 annual maximum, an employer’s reimbursement program costs are tax deductible. Essentially, after the tax benefit, the employer pays very little to offer this benefit. Since the costs balance out and the company reaps the benefits of a smarter workforce, it’s a highly desirable win- win scenario for the company. (distancelearn. about. com †º paying for school) I think this is a great program that will be very beneficial to our company. We as employers should see this as an incentive for our employees to go to college. This will make them more productive as well as more knowledgeable, thus adding to the success to our business. We need our employees to be smart, diligent, and very hardworking individuals, and by earning their degree in a field related to their job, it will allow them to be better employees. I also believe it will encourage them to gain a higher respect for our company. They will make us more money and in turn we can pay them a little more to work harder. We must remember that education is the key to success. By adding this benefit I believe in turn we will have a much more successful company. References: businessmajors. about. com †º †º MBA Program Information distancelearn. about. com †º paying for school

Researching Academic and Examination Stress in Secondary School Essay

Researching Academic and Examination Stress in Secondary School Students - Essay Example Literature Review Across the globe, it has been noted that American students are among the most tested, taking over hundred million standardized tests year in year out (Mayer 2008, p.21). Presently, test score are more significant for secondary students since they have the perception that their future is significantly dependent on performing well on high-stakes standardised tests such as tests for admission in colleges the likes of ACT or SAT, state sponsored proficiency tests and advanced placement exams. Although testing is undeniably an expedient tool for making decisions as regards to stimulating a student from one grade to the other, teacher accountability and college admissions, it over and over again puts tremendous pressure on high school students. According to various research studies, it has been evidenced that examinations (testing) has the potential of producing anxiety among high school students. Moreover, these studies have linked testing with doing a great deal in lowe ring students’ self-esteem as well as increasing their fear of failure (Hardy 2003, p.1). Over the past few years, the number of students enrolling for advanced placement course has been on the increase, with students being subjected to high-stakes tests on completing the course. A great percentage of these students feel pressured by their teachers, parents as well as the learning institutions to such higher level advanced placement courses since they are in possession of their college applications (Rothman 1995, p.15). Additionally, students in some cases tae many advanced placement courses so as to assist them feel better about themselves following their enrolment to... This esaay stresses that American students are among the most tested, taking over hundred million standardized tests year in year out. Presently, test score are more significant for secondary students since they have the perception that their future is significantly dependent on performing well on high-stakes standardised tests such as tests for admission in colleges the likes of ACT or SAT, state sponsored proficiency tests and advanced placement exams. Although testing is undeniably an expedient tool for making decisions as regards to stimulating a student from one grade to the other, teacher accountability and college admissions, it over and over again puts tremendous pressure on high school students. This discussion declares that the phrase high-stakes tests used in earlier paragraphs has to been used in the definition of tests which have consequences to students, schools, teachers and even school systems. For instance, students may be deprived of enrolment in certain courses in the event that their scores miss the mark of meeting established gates. Additionally, these students may end up being retained at a grade level until that time they will meet a certain score. In some cases, they may also be prevented from graduating. High school junior and/or senior students ordinarily have a feeling that they ought to meet demanding college admission test score requirements for them to be accepted in majority of the colleges. As thus, attaching the aforementioned high-stakes scores more often than not intensifies the anxiety associated with standardized tests.